Change Your Life: Listen with Empathy and Openness (Don't Rush to Give Advice)

“It is the province of knowledge to speak,

And it is the privilege of wisdom to listen”
(Oliver Wendell Holmes)

I’m still learning this: the key to providing emotional and moral support to people in need, is the ability to listen to what they are saying. When others need our help, my instincts, our instinct is to rush in and provide comfort and practical advice. But no matter how valuable the knowledge that we wish to share, no matter how well intentioned our desire to help, our first obligation is to provide the space and the opportunity for others to share experiences, feelings and thoughts. We need to beware of our inclination to think about our response while others are speaking, jump to complete their sentences, or interject with our advice – even if it is the best advice possible.

Learning from the experience and advice of others is extremely important – it is one of principal ways in which we grow as individuals and humankind. But it usually works only if those receiving the advice feel that they have been heard. Once a student told earnestly to me, “Thank you for listening to me.” I didn’t give any advice, I just listened and I asked questions. Well, if advice is needed and necessary, then give advice. But first – listen.

In the early 1970s, Robert Greenleaf coined the term Servant Leadership after noticing that the great leaders throughout history spoke and acted as servants. According to Greenleaf and other leadership scholars, one of the core characteristics of servant leaders is that they listen first and talk later. In fact, in become a servant leader, Greenleaf argued, a person has to go through “a long arduous discipline of learning to listen, a discipline sufficiently sustained that the automatic response to any problem is to listen first.” First we need to learn how to listen.

Don’t rush to give advice,

Listen with empathy and openness

Lord, Give Us Today Our Daily Idea(s)

 References:

1. Choose the Life You Want: 101 Ways to Create You Own Road to Happiness by Tal Ben-Shahar, PhD (New York: The Experiment, 2012) Buy this book!

2. On Becoming a Person: A Therapist’s View of Psychotherapy by C.R. Rogers (Boston: Mariner Books, 1995)